Do you offer any sizes and shapes other than those listed on the website?
All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by sending us an inquiry via the Support page on the website.
May I choose the type of material my design is printed on?
Currently, we offer signs in the following materials: aluminum .040, aluminum .063, and corrugated plastic.
How durable are the signs?
Our ink is UV resistant for up to 3 years. For severe climate conditions, we suggest using aluminum.
Does my sign order include any posts, frames or stakes for hanging or displaying purposes?
Posts, frames and stakes may be added to the shopping cart separately and can be found in the 'Accessories' section. All posts, frames and stakes are shipped separately.
How quickly can I get my signs?
Expedited: 1-2 days delivery
Rush: 4-6 days
Standard: 10-12 days
Do the signs come with holes so I can hang them or attach them?
Most of our products can have holes added at checkout. We offer several hole and grommet configurations designed to fit our frames and other accessories. If you need a custom hole placement that it not listed in the checkout options, please contact our customer service department.
Is there any way to put a rush on my order?
You can place a rush on your order by choosing any of the options that are faster than Standard, such as Rush and the fastest option is Expedited. If, after order placement, you find you need your order sooner please contact our customer service team.
How do I track my order?
As soon as your order leaves our facility, you will be sent a shipping confirmation email. You may check the status of your order by clicking on the link in your shipping confirmation email.
My product contains a defect or is damaged, what can be done?
If your product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-866-839-3968 .
What file formats do you accept?
Graduation Signs can accept JPG, JPEG, TIF, TIFF, BMP, PNG, and PDF files that are 20MB and under. If your file is over this size limit you can flatten the image, reduce the resolution to 180 pixels per inch and save as a JPG at a high quality level. If you must send a file format not accepted online or a file larger than 20MB, please call us for assistance and instructions.
What does “Safety Line” and “Bleed Line” mean on the templates I’m designing?
The dotted line signifies our Safety Zone. Anything outside of that dotted line could potentially get cut off during our printing and finishing process. Because of this, ensure that all important text, images, and artwork are inside the safety line!
The bleed line indicates how far background elements should extend so that there is no empty white space visible when the sign is printed. Make sure your background colors or images extend to the edge of the template artboard for best results.
If you have questions regarding file setup and specifications, please chat with our Customer Love Team by clicking on the ‘Chat Now’ button at the top of the site, or call us at 1-866-839-3968.
What is the bleed and the safety margin?
Specs are as follows: Safety: .5" Bleed: .5"
Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor. We are also printing on a material as opposed to what you’re seeing on a backlit computer screen. Colors will vary!
May I use a credit card with someone else's name?
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
How do I know that you received my order and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam filter.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately via 1-866-839-3968.